London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Card Transactions - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

View current status

Nov 2026

No notices reported this month

Oct 2026

Website (creditunion.co.uk) Unavailable
ResolvedMajor outage2 hours 49 minutes
  • ResolvedUTC

    This incident has been resolved, and our website can now be accessed as normal. This outage was caused by a power supply issue at one of our technology providers which is also impacting a range of other UK online services today.

    Thank you for your patience and we apologise for any inconvenience this disruption has caused.

  • IdentifiedUTC

    Our main website (creditunion.co.uk) is currently unavailable due to a technical issue. If you attempt to visit our website you may see an error message or your browser connection may time out. Other services, including application tracking and online banking are unaffected.

    We are working with our website hosts to resolve this issue as soon as possible, and will post an update here when this service resumes.

Intermittent Mobile App Issue for Android Users
ResolvedPartial outage6 hours 31 minutes
  • ResolvedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We have been made aware of an issue relating to our mobile app affecting some Android users. 

    We hope to have this fixed as soon as possible but in the meantime, if you are experiencing an issue accessing your mobile app, you will be able to log in and access all of your usual services via our website.  You can do this either on your mobile browser, or your desktop, please visit https://creditunion.co.uk/online/  and select “Go to online banking”.

    We apologise for any inconvenience this has caused and are looking into this on priority. 

Sep 2026

Important Update: Benefits paid into your Savings Account
Resolved96 hours 48 minutes
  • ResolvedUTC

    Update on payment delays:

    All payments have now been received, and the issue has been fully resolved.

    Thank you for your patience and understanding while we worked to resolve this.

  • UpdateUTC

    An update on recent payment delays:

    We have successfully credited all benefit payments, Faster Payments, and standing orders due on Monday 21st and Tuesday 22nd into your savings account.

    Our teams are continuing to work through the allocation of payments due on Wednesday 23rd and today, Thursday 24th. We are actively working to credit these payments as quickly as possible.

    The Co-operative Bank is working urgently to resolve this issue, and we will provide further updates as soon as we have more information.

    We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding.

  • UpdateUTC

    An update on recent payment delays:

    We have successfully credited all benefit payments, Faster Payments, and standing orders due on Monday 21st into your savings account. For Tuesday 22nd, only Child Benefit payments have been successfully credited into your account. We are actively investigating the remaining Faster Payments and standing orders due on this day. Our teams are continuing to work through the rest of the payments due on both Tuesday 22nd and Wednesday 23rd. The Co-operative Bank is working urgently to resolve this issue, and we will provide further updates as soon as we have more information. We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are still investigating this incident.

  • InvestigatingUTC

    We are currently experiencing an issue with the Co-operative Bank that is preventing us from downloading transactions for 21 and 22 September.

    Unfortunately, this means that if you have a benefit payment, Faster Payment or standing order paid into our main bank account, we are currently unable to credit this to your account.

    The Co-operative Bank is working to resolve the issue, and we will provide further updates as soon as we have more information.

    We apologise for any inconvenience this may cause and thank you for your patience and understanding.

SEP20
Planned Maintenance - Sunday 20th September 2026
CompletedMaintenance5 hours 30 minutes
  • Completed20 Sep, 2026 at 09:30UTC
    Maintenance has completed successfully
  • In progress20 Sep, 2026 at 04:00UTC
    Maintenance is now in progress
  • Planned16 Sep, 2026 at 15:19UTC



    From 05:00 AM till 10:30 AM on Sunday, 20th September, we'll be carrying out some essential system maintenance.  During this time, our mobile app/online banking and card services will be disrupted to perform essential system upgrades that help keep your banking secure and running smoothly.

    What this means for you:

    During this maintenance window, you may experience issues logging into the mobile app or online banking, experience delayed transfers and you may have card transactions decline. We recommend that you avoid using your card or transferring funds during this time but if you urgently need to use your cards, please carry out transactions of less than £50.00 until our systems have been fully restored.

    We'll be back soon

    We're working to complete this maintenance as quickly as possible and will have everything back up and running by 10:30 am UK Time.  We'll update this page as soon as service is fully restored.

    Thank you for your patience while we make these important improvements to serve you better.



Temporary Disruption to Helpdesk, Branch Services and Card Payments
Resolved2 hours 15 minutes
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We’re pleased to confirm that the main banking system issue has now been resolved.

    However, transfers to external bank accounts via Online Banking and an intermittent issue relating to card transactions are still affected.

    Please do not process the online transfers as yet until the issue is fully resolved.

    Our teams are working to resolve this as soon as possible.

  • InvestigatingUTC

    We’re currently experiencing a technical issue affecting our main banking system, which is currently down. This may impact card transactions and our online banking systems.

    Our Mobile Banking App and access to Online Banking have been frozen until the issue is resolved.

    You can still call us or visit a branch, but it is possible that our team will be unable to help for now and may ask you to call back later. Branches can also pay out up to £50 in cash.

    We apologise for the disruption today and thank you for your patience. We will continue to post updates here, including when the issue is resolved.

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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