Experiencing issues

Planned Faster Payment Downtime
  • Planned
    4 December, 2021 at 12:00 AM

    Planned maintenance will be taking place between 00:00 and 09:30 on 4th December.

    During this period you are likely to experience a delay in sending and receiving funds that you've sent from your credit union account to or from an external bank account. We recommend that you do not send funds out of your account during this time but if you do, there is likely to be a delay in the funds reaching your external bank account.

    This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

Customer Support
100 % uptime
90 days ago54 days ago38 days ago
Today
Phone Support
100 % uptime
90 days ago54 days ago38 days ago
Today
Email Support
100 % uptime
90 days ago54 days ago38 days ago
Today
Online Banking
100 % uptime
90 days ago54 days ago38 days ago
Today
Mobile App
100 % uptime
90 days ago54 days ago38 days ago
Today
Online Banking
100 % uptime
90 days ago54 days ago38 days ago
Today
Loan & Membership Application Processing
100 % uptime
90 days ago54 days ago38 days ago
Today
Payments & Transfers
100 % uptime
90 days ago54 days ago38 days ago
Today
Websites
100 % uptime
90 days ago54 days ago38 days ago
Today
Branches
95.18 % uptime
90 days ago54 days ago38 days ago
Today
Brixton Branch (Acre Lane)
85.56 % uptime
90 days ago54 days ago38 days ago
Today
Walworth Road
99.98 % uptime
90 days ago54 days ago38 days ago
Today
Peckham (Heaton Road)
100 % uptime
90 days ago54 days ago38 days ago
Today

Previous incidents

No incidents reported for the past 7 days.