Important Update: Benefits paid into your Savings Account
Affected
Major outage from 8:00 AM to 8:45 AM, Partial outage from 8:45 AM to 8:48 AM
- Resolved · UTC
Update on payment delays:
All payments have now been received, and the issue has been fully resolved.
Thank you for your patience and understanding while we worked to resolve this.
- Update · UTC
An update on recent payment delays:
We have successfully credited all benefit payments, Faster Payments, and standing orders due on Monday 21st and Tuesday 22nd into your savings account.
Our teams are continuing to work through the allocation of payments due on Wednesday 23rd and today, Thursday 24th. We are actively working to credit these payments as quickly as possible.
The Co-operative Bank is working urgently to resolve this issue, and we will provide further updates as soon as we have more information.
We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding.
- Update · UTC
An update on recent payment delays:
We have successfully credited all benefit payments, Faster Payments, and standing orders due on Monday 21st into your savings account. For Tuesday 22nd, only Child Benefit payments have been successfully credited into your account. We are actively investigating the remaining Faster Payments and standing orders due on this day. Our teams are continuing to work through the rest of the payments due on both Tuesday 22nd and Wednesday 23rd. The Co-operative Bank is working urgently to resolve this issue, and we will provide further updates as soon as we have more information. We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding.
- Identified · UTC
We are continuing to work on a fix for this incident.
- Update · UTC
We are still investigating this incident.
- Investigating · UTC
We are currently experiencing an issue with the Co-operative Bank that is preventing us from downloading transactions for 21 and 22 September.
Unfortunately, this means that if you have a benefit payment, Faster Payment or standing order paid into our main bank account, we are currently unable to credit this to your account.
The Co-operative Bank is working to resolve the issue, and we will provide further updates as soon as we have more information.
We apologise for any inconvenience this may cause and thank you for your patience and understanding.