London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Card Transactions - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

View current status

Feb 2023

No notices reported this month

Jan 2023

JAN20
External Transfer Downtime
CompletedMaintenance37 minutes
  • Completed20 Jan, 2023 at 06:37UTC

    Maintenance has completed successfully.

  • In progress20 Jan, 2023 at 06:00UTC

    Maintenance is now in progress

  • Planned20 Jan, 2023 at 06:00UTC

    Our external transfer facility will be unavailable from From 6am - 8am tomorrow, due to essential maintenance. We apologise in advance for any inconvenience this may cause

Balance Update SMS Outage
Resolved1819 hours 54 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently working on fixing an issue in online banking and SMS Bal for current account members. Balances are currently not reflecting some pending transactions. We are working on fixing this issue on priority but in the meantime, our balance update SMS service will not be available.
    We apologise for any inconvenience this may cause and aim to resolve this issue as soon as we can.

Online Banking & Mobile App Temporarily Unavailable
ResolvedPartial outage14 minutes
  • ResolvedUTC

    This morning's issues with online and mobile banking have now been resolved. You should now be able to log in as normal. We apologise again for the inconvenience.

    If you continue to experience difficulties accessing online banking or the mobile app, you may find the following articles helpful. If you continue to have problems, please get in touch and a member of our team will be happy to help.

  • IdentifiedUTC

    We are investigating an issue that is preventing users from logging into online banking and the mobile app. Affected users will be able to access the login screen as usual, but will not be logged in after entering their username and password.

    This problem is temporary and likely to be resolved this morning. After then, you will be able to log in as normal. We will update you here when more information is available.

    We apologise for the inconvenience this will cause you, and thank you for your continued patience.

Dec 2022

Loan Processing Delays
Resolved

  • If you submitted your application after 9 Dec deadline due to the currently high numbers of applications being processed, you are unlikely to receive a decision and payment of your loan before Christmas. Our offices are open on all working days in December, so it is possible you may receive an update between Christmas and New Year.

    ### Avoiding Delays
    To avoid delays in your application and to help us let you know the outcome as soon as possible, please:

    - Ensure you have uploaded all requested documents, including payslips and bank statements if requested

    - Check your inbox (including your spam/junk folder) for any emails from our team or requests for more information.

    - Make sure you read and e-sign the Loan Agreement if you are happy as soon as you receive it-- we can't release the money to you until you have done this.

    UTC
Card Balance Mismatch Issue
Resolved2687 hours 17 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We have identified an issue affecting the balance information displayed on some of our current accounts.

    In a small number of cases, your account balance (as displayed in online banking, the mobile app, and elsewhere) may not reflect recent transactions made using your debit card.

    We are working to fix this issue as soon as we can, and will post updates here as more information becomes available.

    What this Means

    • It may appear that you have more funds available in your account than you do in reality, so be careful about spending money if your balance is higher than expected.

    • If your Credit Union current account goes overdrawn (showing a negative or minus balance), please let us know so that we can refund any interest charge on your account. You will still need to repay the money itself as soon as you are able to.

    • Your credit file or chances of a future loan with us will not be affected due to you going overdrawn as a result of this issue.

DEC10
Loan & Membership Forms - Planned Maintenance
CompletedMaintenance1 hour
  • Completed10 Dec, 2022 at 16:00UTC

    Maintenance has completed successfully.

  • Planned10 Dec, 2022 at 15:00UTC

    Due to planned maintenance, our online application forms (for membership, loans and current accounts) as well as certain other web-based services will be unavailable between 3-6pm on Saturday 10th December.

    In addition, the loan tracking and document upload tools may also be unavailable.

    As soon as this maintenance is complete, these services will be available as normal. Thank you for your patience.

Delays in Payments & Transfers
ResolvedMajor outage1 hour 40 minutes
  • ResolvedUTC

    Delayed payments have now been fully processed, and should now appear in your account and be reflected in your online and mobile banking balances.

    If you have a debit card with us, it may take a further 20 minutes (until around 11:00am) today until these funds become available to spend.

    If you have any problems, or if a payment into or out of your account still has not arrived as expected, please get in touch and a member of our team will be happy to help.

    We apologise again for the disruption this morning and yesterday, and for the inconvenience and uncertainty this may have caused you.

  • IdentifiedUTC

    Due to an issue with some of our overnight processes, scheduled payments into and out of your account are likely to be delayed until around midday today.

    Your account balance may not yet be showing funds (such as salary or benefits) that were due to arrive in your account this morning, and payments you have scheduled to other accounts may not yet have reached their intended recipients.

    Please be assured that we are working to resolve this issue, and expect to have done so by midday today. You don't need to do anything. Once this process is complete, funds will be credited to yours and/or the recipients' accounts, and your account balances will update to reflect this.

    We apologise for the delay and for the inconvenience and worry this may cause you.

Account information Unavailable in Online Banking & Mobile Apps
ResolvedPartial outage31 minutes
  • ResolvedUTC

    This issue is now resolved. Details of your accounts should now be displaying correctly in online and mobile banking, and any delayed incoming or outbound payments will now be actioned.

    If you continue to experience difficulties, please email us at help@creditunion.co.uk and a member of the team will be happy to assist you.

    Thank you for your patience during this morning's disruption.

  • IdentifiedUTC

    We are experiencing a temporary issue which is preventing details of your accounts from being displayed in online banking or our mobile app. We apologise for the inconvenience this will cause.

    We expect this issue to be fixed within the next 30-90 minutes and will update here when the issue is resolved.

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Dec 2022 to Feb 2023

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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