London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Card Transactions - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

View current status

Nov 2023

NOV26
Mobile & Online Banking Unavailable Between 4am - Noon this Sunday Morning
CompletedMaintenance8 hours
  • Completed26 Nov, 2023 at 12:00UTC

    Maintenance has completed successfully

  • In progress26 Nov, 2023 at 04:00UTC

    Maintenance is now in progress

  • Planned26 Nov, 2023 at 04:00UTC

    We need to carry out essential maintenance between 04:00am and 12:00 noon this Sunday, 26 November.

    During this period, our online banking and mobile app will be unavailable, and you will be unable to sign into your account, view your balance, or make payments or transfers between accounts.

    Payments and transfers due to arrive in your credit union account may also be affected and may be delayed until after the maintenance is completed. Debit cards are unaffected, and you will be able to use your card to make payments in-store or online as normal.

    Thank you in advance for your patience, and we apologise in advance for the inconvenience this may cause you.

Oct 2023

OCT4
Online Banking and Mobile App - 45 Minutes Downtime from 5pm Today
CompletedMaintenance45 minutes
  • Completed4 Oct, 2023 at 16:45UTC

    Maintenance has completed successfully

  • In progress4 Oct, 2023 at 16:00UTC

    Maintenance is now in progress

  • Planned4 Oct, 2023 at 16:00UTC

    Our online banking services and mobile app will be unavailable for 45 minutes between 5pm and 5:45pm today. During this time, you will be unable to sign in or use these services.

    This unplanned maintenance period will enable us to deal with a performance issue which has caused the apps to run slowly or become unresponsive for many users over the afternoon today.

    After the maintenance is completed, we expect this service to resume as normal. Any payments or transactions due in or out of your account during the maintenance period are unaffected.

    We apologise for the inconvenience this short notice disruption will cause you.

Sep 2023

Card and Account Balance Mismatch
Resolved1751 hours 56 minutes
  • ResolvedUTC

    Following the successful completion of maintenance work on 22 November, card mismatch issues should now be resolved. If you continue to experience problems with your card or have questions about the balance displayed, please submit a support ticket.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    There is currently a technical issue which means that the funds available in your account and on your debit card may be out of sync and be displaying different balances. This affects all current account users.

    Because of this, your mobile app or online banking may not include any recent purchases made on your debit card, and money received into your account today may not be available to spend on your card.

    If you usually receive an SMS message when making a purchase on your card, these messages may be delayed or, in some instances, arrive more than once.

    We apologise for the inconvenience and concern this may cause you. Our team are working hard to have this matter resolved as soon as possible, and will post further updates here soon. Thank you for your patience.

Delays in Incoming Payments Being Credited to Current Accounts
Resolved1 hour 14 minutes
  • ResolvedUTC

    This incident has been resolved. Your account and account balances should now reflect all payments made into it overnight and this morning.

    Thank you again for your patience, and we apologise for the inconvenience this may have caused you.

  • IdentifiedUTC

    Due to a delay in processing transactions overnight, recent incoming payments (including salary, benefits and other deposits) may not yet be showing up in your account.

    Online banking is available as usual, but your balance may not yet reflect payments that were due to arrive in your account overnight.

    We are currently processing these transactions and expect this process to be completed by 11:00am BST. Once complete, your balance will reflect all recent payments into your account.

    Thank you for your patience and we apologise for the inconvenience this may have caused you.

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Sep 2023 to Nov 2023

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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