London Mutual Credit Union - Notice history

We are currently working on fixing an issue in online banking and SMS Bal for current account members. Balances are currently not reflecting some pending transactions. We are working on fixing this issue on priority but in the meantime, our balance update SMS service will not be available.
We apologise for any inconvenience this may cause and aim to resolve this issue as soon as we can.

If you submitted your application after 9 Dec deadline due to the currently high numbers of applications being processed, you are unlikely to receive a decision and payment of your loan before Christmas. Our offices are open on all working days in December, so it is possible you may receive an update between Christmas and New Year.

### Avoiding Delays
To avoid delays in your application and to help us let you know the outcome as soon as possible, please:

- Ensure you have uploaded all requested documents, including payslips and bank statements if requested

- Check your inbox (including your spam/junk folder) for any emails from our team or requests for more information.

- Make sure you read and e-sign the Loan Agreement if you are happy as soon as you receive it-- we can't release the money to you until you have done this.

We have identified an issue affecting the balance information displayed on some of our current accounts.

In a small number of cases, your account balance (as displayed in online banking, the mobile app, and elsewhere) may not reflect recent transactions made using your debit card.

We are working to fix this issue as soon as we can, and will post updates here as more information becomes available.

What this Means

• It may appear that you have more funds available in your account than you do in reality, so be careful about spending money if your balance is higher than expected.

• If your Credit Union current account goes overdrawn (showing a negative or minus balance), please let us know so that we can refund any interest charge on your account. You will still need to repay the money itself as soon as you are able to.

• Your credit file or chances of a future loan with us will not be affected due to you going overdrawn as a result of this issue.

Due to an issue with some of our overnight processes, scheduled payments into and out of your account are likely to be delayed until around midday today.

Your account balance may not yet be showing funds (such as salary or benefits) that were due to arrive in your account this morning, and payments you have scheduled to other accounts may not yet have reached their intended recipients.

Please be assured that we are working to resolve this issue, and expect to have done so by midday today. You don't need to do anything. Once this process is complete, funds will be credited to yours and/or the recipients' accounts, and your account balances will update to reflect this.

We apologise for the delay and for the inconvenience and worry this may cause you.

We are experiencing a temporary issue which is preventing details of your accounts from being displayed in online banking or our mobile app. We apologise for the inconvenience this will cause.

We expect this issue to be fixed within the next 30-90 minutes and will update here when the issue is resolved.