London Mutual Credit Union - Notice history

This issue is now fully resolved and all delayed transfers have now been processed. If you are still concerned about a transaction on your account or about any other aspect of your account statement, please contact us so we can look into this for you.

Thank you again for your patience during yesterday's disruption. We apologise once again for the disruption this will have caused to your day.

We’re pleased to confirm that payments and transfers through online banking are now working as normal.

Important:
We are still processing delayed transactions and expect to complete this by the end of today. If you attempted to make a transfer or had one scheduled earlier, please wait for it to go through rather than trying again – this will avoid your account being debited twice.

If you notice a duplicate transaction or encounter any other issues with your account balance, please contact us at help@creditunion.co.uk so we can resolve this for you promptly.

We will provide a final update and mark this issue as fully resolved once all delayed transactions have been processed.

We sincerely apologise for the disruption caused by today’s outage and the inconvenience it may have caused. If you wish to make a complaint, please find details of our Complaints Process.

We have identified the issue which is caused by an outage at one of our service partners. They are aware of the issue and their engineers are working to urgently resolve it, and keeping us informed on progress throughout the day.

For the latest information, please subscribe to receive updates on this page. This will ensure you get real-time information as soon as it becomes available.

We kindly ask that you avoid calling our team at this time, as they have access to the same information as the Service Status page. This will help us manage inquiries more efficiently and focus on getting things back up and running for you as soon as possible.

We apologise for any inconvenience and appreciate your understanding.

Card services, including our Lost & Stolen helpline are now available on a temporary phone line.

Please use the following number if your card is lost or stolen - 0121 726 4747 - until this incident is resolved.

Disruption to the lost & stolen card service is continuing. We are working closely with our card services provider to urgently restore this service, and will update here with more information as it becomes available.

If your card is lost or stolen and you are unable to get through by phone, please email help@creditunion.co.uk to let us know, as well as trying to again once phone services are restored.

This incident has been resolved. You can now use your debit card normally, and purchases will be authorised based on the funds available in your account.

Please be aware that several major retailers including supermarkets continue to be affected by this worldwide IT incident, so may not be currently accepting debit card payments. You may wish to consider withdrawing and paying via cash today to avoid further inconvenience.

Thank you for your patience.