Duration: 12 hours and 35 minutes

Affected Components: Mobile App, Online Banking

Feb 17, 01:30:00 GMT+0
Identified - We apologise for any inconvenience that this may cause, but due to an urgent security patch, online banking will be down for half an hour between 13:30 and 14:00 today. .

Feb 17, 14:04:33 GMT+0
Completed - Maintenance has completed successfully..

Duration: 40 minutes

Affected Components: Phone Support

Jan 12, 12:48:06 GMT+0
Investigating - We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues. If your query is urgent, please email [**help@creditunion.co.uk**](mailto:help@creditunion.co.uk) \- our agents are available and ready to respond. You may also find what you need in our Help Centre (<https://support.creditunion.co.uk>). We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience..

Jan 12, 13:28:10 GMT+0
Resolved - This incident has been resolved..

Duration: 27 minutes

Affected Components: Phone Support

Nov 17, 10:25:52 GMT+0
Identified - We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues. If your query is urgent, please email [help@creditunion.co.uk](mailto:hello@creditunion.co.uk) \- our agents are available and ready to respond. You may also find what you need in our Help Centre (<https://support.creditunion.co.uk>). We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience..

Nov 17, 10:52:43 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 36 minutes

Affected Components: Payments & Transfers, Mobile App, Online Banking, SMS Services

Nov 16, 04:00:00 GMT+0
Identified - From **04:00 AM till 10:30 AM on Sunday, 16th November**, we'll be carrying out some essential system maintenance. During this time, our **mobile app/online banking and card services will be disrupted** to perform essential system upgrades that help keep your banking secure and running smoothly. **What this means for you:** During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline. **We'll be back soon** We're working to complete this maintenance as quickly as possible and will have everything back up and running by 10:30 am UK Time. We'll update this page as soon as service is fully restored. Thank you for your patience while we make these important improvements to serve you better..

Nov 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 09:35:56 GMT+0
Completed - Maintenance has completed successfully..

Duration: 18 hours and 43 minutes

Affected Components: Websites, Loan & Membership Application Processing

Nov 14, 13:05:00 GMT+0
Identified - Due to a data centre connectivity issue, our online loan application, membership application and contact detail update forms are currently unavailable. You will be unable to apply for a loan, membership or update your contact details via these forms until this issue is resolved. We are working to urgently resolve this issue, and will update you here as soon as it is fixed..

Nov 15, 07:47:35 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Payments & Transfers, Mobile App, Online Banking, SMS Services

Nov 12, 17:00:00 GMT+0
Identified - From **05:00 PM to 06:00 PM today, the 12th of November**, we'll be carrying out some essential system maintenance. During this time, our **mobile app/online banking and card services will be disrupted** to perform essential system upgrades that help keep your banking secure and running smoothly. **What this means for you:** During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline. **We'll be back soon** We're working to complete this maintenance as quickly as possible. We'll update this page as soon as service is fully restored. Thank you for your patience while we make these important improvements to serve you better..

Nov 12, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 12, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 17 hours and 48 minutes

Oct 21, 14:10:24 GMT+0
Monitoring - Our main line number 02037731751 is now working. However, there may still be occasional outages until the issue is fully resolved by Amazon Web Services (AWS). We continue to monitor the situation closely. In the meantime, if you experience any difficulty reaching us by phone, please email us at [help@creditunion.co.uk](mailto:help@creditunion.co.uk) or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible. We apologise for any inconvenience and appreciate your patience..

Oct 22, 07:58:33 GMT+0
Resolved - This incident has been resolved..

Duration: 32 minutes

Affected Components: Phone Support

Oct 21, 11:10:03 GMT+0
Investigating - Our main line number 02037731751 is currently unavailable due to a widespread Amazon Web Services (AWS) outage on October 20-21, 2025, which impacted many services reliant on the cloud provider. In the meantime, if you need immediate assistance, please email us at [help@creditunion.co.uk](mailto:help@creditunion.co.uk) or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible. We apologise for any inconvenience and appreciate your patience..

Oct 21, 11:41:41 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Mobile App, Online Banking

Oct 11, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 11, 02:30:00 GMT+0
Identified - Online banking and our mobile app will be unavailable on Saturday, 11 October 2025, from 3:30 AM to 8:30 AM (BST) due to planned maintenance. We’re really sorry for any inconvenience this might cause. During this brief window, you won’t be able to log in via your browser or mobile app. We’ll work as quickly as possible to have everything back up and running by 8:30 AM. Thank you for your understanding and patience..

Oct 11, 07:30:00 GMT+0
Completed - Maintenance is now in progress.

Duration: 54 minutes

Affected Components: Peckham Branch (Heaton Road), Loan & Membership Application Processing, Payments & Transfers, Mobile App, Online Banking, SMS Services, Phone Support, Walworth Road Branch

Oct 10, 14:57:29 GMT+0
Investigating - We’re currently experiencing a technical issue affecting our card transactions and online banking systems. For our current account card holders, during this time, you will be able to withdraw up to £50 from an ATM machine. Our Mobile Banking App and access to Online Banking have been frozen until the time the issue is resolved. You can still call us or visit a branch, but it is possible that our team will be unable to help for now, and will ask you to call back later. We apologise for the disruption today, and thank you for your patience. We will continue to post updates here, including when the issue is resolved..

Oct 10, 15:51:28 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Online Banking, Mobile App

Jun 1, 02:30:00 GMT+0
Identified - We'll be temporarily taking our mobile app and online banking offline for a few hours early Sunday morning to perform essential system upgrades that help keep your banking secure and running smoothly. ### What this means for you: During this brief maintenance window, you won't be able to log into the mobile app or online banking. Other services such debit cards will continue to work normally, and any payments you've already scheduled will process as usual. ### We'll be back soon We're working to complete this maintenance as quickly as possible and will have everything back up and running by 08:30am UK Time. We'll update this page as soon as service is fully restored. Thank you for your patience while we make these important improvements to serve you better..

Jun 1, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 42 minutes

Affected Components: Online Banking, Mobile App

Apr 6, 21:47:53 GMT+0
Investigating - We are currently investigating an issue which is preventing some users from logging into online banking or their mobile app. We will update here once resolved..

Apr 7, 03:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Loan & Membership Application Processing, Websites

Mar 29, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 14:00:00 GMT+0
Identified - During 2-4pm this Saturday, our online Loan, Membership, Current Account and other application forms, along with document upload and 'Check My Loan Status' tools, will be unavailable due to planned maintenance. Normal service will resume as soon as this downtime is complete..

Duration: 29 days, 6 hours and 9 minutes

Affected Components: Online Banking, Mobile App, SMS Services

Nov 17, 07:40:47 GMT+0
Investigating - We experienced an issue on 17.11.2024 which resulted in outdated SMS’ being sent out to our Members. We apologise for any inconvenience and confusion caused by the messages sent between 6-7am on Sunday 17th November. We are currently investigating an issue relating to our online and mobile banking services. Our online and mobile services are temporarily unavailable but you will be able to card payments as usual. We’re expecting to have this issue resolved by 2pm on Sunday 17th November..

Nov 17, 10:01:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 16, 13:49:52 GMT+0
Resolved - This incident has been resolved..

Duration: 15 days, 4 hours and 17 minutes

Affected Components: Online Banking, Mobile App, Payments & Transfers

Dec 16, 13:50:50 GMT+0
Resolved - This incident has been resolved..

Oct 31, 09:33:37 GMT+0
Identified - The option to set up a new payee online is temporarily unavailable. If you need to pay someone new, you won’t be able to add their details through the mobile app. Instead, you will need to ask our team to do this for you. If you need to make a payment to someone new, here’s how we can help: 1. **Send us a secure message**: Log in to your account, select ‘Secure Message’, and include the new payee’s details in your message (such as their name, account number, and sort code). 2. **We’ll complete the setup**: Our team will add the new payee for you and confirm once it’s ready. We’re processing requests daily, and aim to have these ready on the same working day (9am-5pm) as they are received. This outage is expected to last no more than 5–7 working days and is related to upcoming system improvements which will make adding new payees easier and more secure in future. We apologise for the inconvenience and thank you for your patience as we work to improve our service..

Duration: 2 hours

Affected Components: Online Banking, Mobile App

Oct 19, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 19, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 19, 03:00:00 GMT+0
Identified - Online banking and our mobile app will be unavailable on Saturday 19 October 2024 from 4:00 AM to 6:00 AM (BST) due to planned maintenance. We’re really sorry for any inconvenience this might cause. During this brief window, you won’t be able to log in via your browser or mobile app. We’ll work as quickly as possible to have everything back up and running by 6:00 AM. Thank you for your understanding and patience..

Duration: 23 hours and 9 minutes

Affected Components: Loan & Membership Application Processing, Peckham Branch (Heaton Road), Walworth Road Branch, Online Banking, Email Support, Mobile App, Phone Support, Websites, Payments & Transfers, SMS Services

Sep 24, 09:30:35 GMT+0
Identified - We are aware of a temporary IT disruption which has delayed outbound transfers sent via online banking this morning. One-off and scheduled transfers from your account may not yet have been processed or reached the external recipient's account. Direct debits, standing orders and inbound transfers (including salary and benefits payments) are unaffected. We are working to urgently resolve this issue this morning and will be posting the latest information here as soon as it is available. Phone lines are very busy, so please check here for updates rather than calling. Thank you for your patience and we apologise for the inconvenience this disruption caused..

Sep 24, 13:51:20 GMT+0
Identified - We have identified the issue which is caused by an outage at one of our service partners. They are aware of the issue and their engineers are working to urgently resolve it, and keeping us informed on progress throughout the day. For the latest information, please subscribe to receive updates on this page. This will ensure you get real-time information as soon as it becomes available. We kindly ask that you avoid calling our team at this time, as they have access to the same information as the Service Status page. This will help us manage inquiries more efficiently and focus on getting things back up and running for you as soon as possible. We apologise for any inconvenience and appreciate your understanding..

Sep 24, 14:46:01 GMT+0
Monitoring - We’re pleased to confirm that payments and transfers through online banking are now working as normal. **Important:** We are still processing delayed transactions and expect to complete this by the end of today. If you attempted to make a transfer or had one scheduled earlier, please wait for it to go through rather than trying again – this will avoid your account being debited twice. If you notice a duplicate transaction or encounter any other issues with your account balance, please contact us at [help@creditunion.co.uk](mailto:help@creditunion.co.uk) so we can resolve this for you promptly. We will provide a final update and mark this issue as fully resolved once all delayed transactions have been processed. We sincerely apologise for the disruption caused by today’s outage and the inconvenience it may have caused. If you wish to make a complaint, please find details of our [Complaints Process](https://support.creditunion.co.uk/hc/en-gb/articles/4416283379729)..

Sep 25, 08:39:19 GMT+0
Resolved - This issue is now fully resolved and all delayed transfers have now been processed. If you are still concerned about a transaction on your account or about any other aspect of your account statement, please [contact us](https://support.creditunion.co.uk/hc/en-gb) so we can look into this for you. Thank you again for your patience during yesterday's disruption. We apologise once again for the disruption this will have caused to your day..

Duration: 2 days, 10 hours and 48 minutes

Affected Components: Phone Support, Payments & Transfers

Jul 29, 09:02:33 GMT+0
Resolved - This incident has been resolved..

Jul 26, 22:15:00 GMT+0
Investigating - Telephone support for Lost & Stolen debit cards is currently unavailable due to a service problem with our card supplier. We are in contact with them to urgent;y clarify the situation and to ensure this service is back up and running as quickly as possible. We will update here with more information as soon as we receive it, as well as once the issue is resolved. If your card is lost or stolen while phone lines are down, please email [help@creditunion.co.uk](mailto:help@creditunion.co.uk) in addition to attempting to call back once the phone service is restored. Thank you for your patience, and we apologise for any difficulties this may cause you..

Jul 27, 01:01:00 GMT+0
Resolved - This incident has been resolved..

Jul 27, 09:40:25 GMT+0
Identified - Disruption to the lost & stolen card service is continuing. We are working closely with our card services provider to urgently restore this service, and will update here with more information as it becomes available. If your card is lost or stolen and you are unable to get through by phone, please email [help@creditunion.co.uk](mailto:help@creditunion.co.uk) to let us know, as well as trying to again once phone services are restored..

Jul 27, 10:51:37 GMT+0
Identified - Card services, including our Lost & Stolen helpline are now available on a temporary phone line. Please use the following number if your card is lost or stolen - 0121 726 4747 - until this incident is resolved..

Duration: 5 hours and 2 minutes

Affected Components: Payments & Transfers

Jul 19, 08:33:22 GMT+0
Identified - Due to a current worldwide IT outage, London Mutual Credit Union debit cards are not working right now. If you try to make a purchase using your debit card, the transaction may be declined or not authorised, even if there is money available in your account. This outage is related to [an issue](https://www.theguardian.com/business/live/2024/jul/19/retail-sales-great-britain-slump-12-government-borrowing-june-figure-lowest-2019-horizon-business-live) currently affecting banks, airlines, railways, and media outlets across the world. We are working to restore normal service as soon as possible. We will post all available updates and information on this page as soon as we have them. The information posted here is the same information that Helpdesk has access to, so please avoid calling as lines may be extremely busy and staff will be unable to assist any further on this issue. If you urgently need to access funds, our Heaton Road and Walworth Road branches are open as normal from 9:30am-4:30pm. It is also possible to transfer funds to another bank account using our mobile app or online banking. Thank you for your patience and understanding. .

Jul 19, 13:34:56 GMT+0
Resolved - This incident has been resolved. You can now use your debit card normally, and purchases will be authorised based on the funds available in your account. Please be aware that several major retailers including supermarkets continue to be affected by this worldwide IT incident, so may not be currently accepting debit card payments. You may wish to consider withdrawing and paying via cash today to avoid further inconvenience. Thank you for your patience..

Duration: 2 days, 19 hours and 42 minutes

Affected Components: Peckham Branch (Heaton Road), Walworth Road Branch, Email Support, Phone Support, Payments & Transfers

Jun 21, 12:17:51 GMT+0
Identified - Due to an IT server issue, our phone helpdesk and counter teams are currently unable to assist with certain types of account-related queries, including requests for help with unblocking access to online banking. You can still call us or visit a branch, but it is possible that our team will be unable to help for now, and will ask you to call back later. Following a short outage this morning, our online banking and mobile app are functioning normally. We apologise for the disruption today, and thank you for your patience. We will continue to post updates here, including when the issue is resolved..

Jun 21, 14:50:33 GMT+0
Identified - We are continuing to work hard to resolve this IT issue, which is taking longer than expected. Unfortunately, we are now not expecting to be able to restore all systems before the end of today. Members who visit our branches today can withdraw up to a maximum of £50 in cash. This limit is due to counter staff being unable to access certain systems. Funds withdrawn in this way will be debited from your account on Monday. Debit cards are unaffected, and you can continue to use these to make purchases and to withdraw cash from cash machines as normal and throughout the weekend. We apologise for the significant disruption today, and for the inconvenience this may cause to your weekend..

Jun 24, 08:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 18 minutes

Affected Components: Online Banking, Mobile App

Jun 21, 08:39:35 GMT+0
Identified - We are experiencing a temporary technical issue with our mobile app and online banking service this morning. Users attempting to log into these services this morning may see a message indicating that their account has been 'blocked', even after correct login details have been entered. This message is incorrect. You do not need to reset your login or contact us to unblock your account. We are working to restore this service in the next 2-3 hours. Once systems are restored, you will be able to login as usual using your existing login details. Thank you for your patience and support and we apologise for the inconvenience this may cause you. We will update again here when systems are restored..

Jun 21, 08:57:19 GMT+0
Resolved - This incident has now been resolved. You should be able to log into the mobile app using your existing login details. Please [get in touch](https://support.creditunion.co.uk/hc/en-gb/requests/new?ticket%5Fform%5Fid=1900000064653) if you continue to have problems logging in..

Duration: 4 hours

Affected Components: Payments & Transfers

May 1, 08:00:00 GMT+0
Identified - We are aware of an issue this morning that is causing delays in direct debits and benefits being paid in or out of members' accounts. We will update you as soon as more information is available. We expect to fix this within the next several hours, at which point delayed payments will go through as usual. We apologise for the inconvenience this will cause you this morning, and thank you for your patience...

May 1, 12:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 54 minutes

Affected Components: Peckham Branch (Heaton Road), Walworth Road Branch, Phone Support

Apr 18, 07:29:00 GMT+0
Investigating - Due to an issue affecting the systems that our staff use to serve members, our branches are closed this morning. Our phone helpdesk is open, but staff may be unable to help with transaction or account-related queries. Online banking services, including the mobile app, are unaffected and you will be able to log in as normal. If you cannot use online banking and your query is not urgent, please consider emailing us or submitting a [help request](https://support.creditunion.co.uk) and we will respond as soon as normal service is restored. This disruption is expected to last at least until midday. We hope to be able to re-open branches this afternoon and will update here when we are able to do so. Thank you for your patience and understanding. We will update here as soon as this issue is resolved..

Apr 18, 09:23:28 GMT+0
Resolved - This incident has been resolved. Both Heaton Road and Walworth Rd (Elephant & Castle) branches have re-opened, and our phone helpdesk service is now running as usual. Thank you for your patience, and we apologise for this morning's disruption..

Duration: 1 day, 8 hours and 32 minutes

Affected Components: Mobile App, Payments & Transfers

Apr 13, 22:49:00 GMT+0
Identified - Due to scheduled maintenance, you will be unable to send or receive money into your credit union account via online banking from 00:01 on Sunday, April 14, until 23:59 on Monday, April 15. This affects all Faster Payments, including one-off and scheduled payments. These types of payments are typically used to send money between individual bank accounts via online banking, including payments to family and friends. Other types of payments, including Direct Debits and BACS payments (such as benefits payments and most salaries), are unaffected by this. Money sent to you through these methods will arrive in your account as usual and be available immediately. Your debit card will also continue to work as normal. If you need to make or receive a faster payment via online banking, please do so before midnight on Saturday. During the maintenance period, you will be able to access online banking and transfer money between credit union accounts. If you attempt to make or receive a payment via online banking during the maintenance period, the payment will not go through. The money will briefly leave your account but will be returned to you soon after. Thank you for your patience and understanding while we carry out this essential maintenance. If you have any questions or concerns, please contact us via email or at [support.creditunion.co.uk](http://support.creditunion.co.uk), as phone lines are likely to be busier than usual..

Apr 15, 07:20:45 GMT+0
Completed - This maintenance has been completed ahead of schedule with no disruption to services. All services are currently running as normal this Monday morning. Thank you for your patience..

Duration: 4 hours and 51 minutes

Affected Components: Phone Support, Email Support

Apr 3, 08:45:10 GMT+0
Identified - Due to a systems issue, our phone helpdesk team may be unable to help with calls about your account or transactional-related queries this morning. The phone line remains open, but helpdesk staff may be unable to help immediately. Online banking services, including the mobile app are unaffected. If you cannot use online banking and your query is not urgent, please consider emailing us or submitting a help request via <https://support.creditunion.co.uk/> and we will respond as soon as normal service is restored. Thank you for your patience and understanding. We will update here as soon as regular service is restored..

Apr 3, 13:36:25 GMT+0
Resolved - All services have now been restored, and our phone helpdesk will now be running as normal from 2:30pm until our normal closing time of 5:00pm. However, lines may be busy, so please consider emailing if your call is not urgent. Thank you again for your patience and understanding..

Duration: 5 hours and 44 minutes

Affected Components: Walworth Road Branch

Apr 3, 08:36:24 GMT+0
Investigating - Our Walworth Rd (Elephant & Castle) branch is closed this morning due to a systems issue. We are working to resolve this problem, and hope to be able to re-open later today. We will update here as soon as the branch has re-opened..

Apr 3, 14:20:01 GMT+0
Resolved - All services have now been restored, and this branch will be open from 3:00pm until its normal closing time of 4:30pm today. Thank you again for your patience and understanding..

Duration: 1 day, 5 hours and 39 minutes

Affected Components: Peckham Branch (Heaton Road)

Apr 2, 07:55:14 GMT+0
Identified - We regret to inform you that our Peckham branch will be closed on Tuesday, April 2nd, due to unforeseen sickness. We apologize for any inconvenience this may cause and appreciate your understanding. Please feel free to visit our Walworth Road branch for assistance, or reach out to us via email or phone for any urgent inquiries. Thank you for your patience and continued support..

Apr 3, 08:34:35 GMT+0
Identified - Peckham branch is closed this morning, 3 April. Subject to sufficient staff availability, we hope to be able to open this branch later today. We will confirm here once we are able to do so..

Apr 3, 13:34:25 GMT+0
Resolved - All services have now been restored, and this branch will be open from 3:00pm until its normal closing time of 4:30pm today. Thank you again for your patience and understanding..

Affected Components: Payments & Transfers

Mar 1, 09:48:27 GMT+0
Resolved - We hope this message finds you well. We want to bring to your attention a recent issue regarding **duplicated monthly current account fees** that may have been charged to your account. Please be assured that we are fully aware of this situation, and our team is working to resolve it promptly. We understand the inconvenience this may have caused, and we sincerely apologize for any confusion or frustration it may have generated. Our top priority is to ensure that your account is rectified and any erroneously charged fees are refunded as soon as possible. We appreciate your patience and understanding as we work diligently to fix this matter. Any new information on this matter will be updated..

Mar 6, 12:01:57 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours

Affected Components: Online Banking, Mobile App, Payments & Transfers

Nov 26, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 26, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 26, 04:00:00 GMT+0
Identified - We need to carry out essential maintenance between 04:00am and 12:00 noon this Sunday, 26 November. During this period, our online banking and mobile app will be unavailable, and you will be unable to sign into your account, view your balance, or make payments or transfers between accounts. Payments and transfers due to arrive in your credit union account may also be affected and may be delayed until after the maintenance is completed. Debit cards are unaffected, and you will be able to use your card to make payments in-store or online as normal. Thank you in advance for your patience, and we apologise in advance for the inconvenience this may cause you. .

Duration: 45 minutes

Affected Components: Online Banking, Mobile App

Oct 4, 16:45:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 4, 16:00:00 GMT+0
Identified - Our online banking services and mobile app will be unavailable for 45 minutes between 5pm and 5:45pm today. During this time, you will be unable to sign in or use these services. This unplanned maintenance period will enable us to deal with a performance issue which has caused the apps to run slowly or become unresponsive for many users over the afternoon today. After the maintenance is completed, we expect this service to resume as normal. Any payments or transactions due in or out of your account during the maintenance period are unaffected. We apologise for the inconvenience this short notice disruption will cause you..

Oct 4, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 13 days, 23 hours and 57 minutes

Affected Components: Payments & Transfers

Sep 15, 12:00:00 GMT+0
Identified - There is currently a technical issue which means that the funds available in your account and on your debit card may be out of sync and be displaying different balances. This affects all current account users. Because of this, your mobile app or online banking may not include any recent purchases made on your debit card, and money received into your account today may not be available to spend on your card. If you usually receive an SMS message when making a purchase on your card, these messages may be delayed or, in some instances, arrive more than once. We apologise for the inconvenience and concern this may cause you. Our team are working hard to have this matter resolved as soon as possible, and will post further updates here soon. Thank you for your patience. .

Oct 4, 12:34:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 27, 11:56:43 GMT+0
Resolved - Following the successful completion of maintenance work on 22 November, card mismatch issues should now be resolved. If you continue to experience problems with your card or have questions about the balance displayed, please submit a [support ticket.](https://support.creditunion.co.uk/hc/en-gb/requests/new).

Duration: 1 hour and 15 minutes

Affected Components: Online Banking, Payments & Transfers

Sep 1, 08:50:11 GMT+0
Identified - Due to a delay in processing transactions overnight, recent incoming payments (including salary, benefits and other deposits) may not yet be showing up in your account. Online banking is available as usual, but your balance may not yet reflect payments that were due to arrive in your account overnight. We are currently processing these transactions and expect this process to be completed by 11:00am BST. Once complete, your balance will reflect all recent payments into your account. Thank you for your patience and we apologise for the inconvenience this may have caused you. .

Sep 1, 10:04:58 GMT+0
Resolved - This incident has been resolved. Your account and account balances should now reflect all payments made into it overnight and this morning. Thank you again for your patience, and we apologise for the inconvenience this may have caused you..

Duration: 1 hour

Affected Components: Online Banking, Mobile App, Payments & Transfers

Aug 29, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 29, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 29, 10:00:00 GMT+0
Identified - Our online banking and mobile banking app will be unavailable between 11am and 12 noon on Tuesday 29th for essential maintenance work. - During this hour-long period, you will be unable to sign in and use your mobile app or online banking. - Money sent to your credit union account may take longer than usual to arrive and may be delayed by up to an hour. - You can use your mobile app and online banking as normal before and after the maintenance period. Thank you for your patience during this disruption, and we apologise in advance for any inconvenience it may cause you..

Duration: 5 hours and 36 minutes

Affected Components: Online Banking, Mobile App, Payments & Transfers

Jul 31, 08:25:21 GMT+0
Identified - Our online banking and mobile apps are temporarily unavailable this morning due to a technical issue. Our IT team and partners are aware of the problem, which they are working to resolve as quickly as possible. We hope to be able to fully restore access to the service by mid-morning. We apologise for the inconvenience this will cause you. We will post the latest information and updates on this page as soon as they are available..

Jul 31, 10:40:46 GMT+0
Identified - Our team have identified the technical issue responsible for the outage and they are currently working to resolve it. We will post further updates here, including the expected resolution time, as soon as they are available. Thank you again for your patience..

Jul 31, 14:01:47 GMT+0
Resolved - This issue has now been resolved. Access to mobile and online banking has now been restored, and you should now be able to log in and make payments and transfers as normal. There may still be some delays in payments and transfers that were previously scheduled up to 24 hours ago. These are now processing and will be completed in the next 2-3 hours. Payments and transfers initiated now will be processed immediately. Thank you for your patience today as we have worked to get this issue resolved. We apologise for the inconvenience this has caused you..

Affected Components: Payments & Transfers

Jul 27, 09:02:34 GMT+0
Resolved - There is currently a delay in benefits being deposited into savings accounts. This is due to a service outage at the Co-operative Bank, who we work with to provide this service. We are working closely with them to resolve the issue as soon as possible this morning and will post an update here as soon as we have more information. Benefits paid directly into credit union current accounts (CUCA) are not affected..

Duration: 35 minutes

Affected Components: Online Banking, Mobile App, Payments & Transfers

Jun 28, 14:55:20 GMT+0
Investigating - We are currently investigating this incident..

Jun 28, 15:30:28 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours

Affected Components: Online Banking, Mobile App, Payments & Transfers, SMS Services

May 21, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 21, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 04:00:00 GMT+0
Identified - Due to essential maintenance work being carried out on Sunday 21st May, there will be intermittent online and mobile banking downtime between the hours of 5:00am-12:00pm. During this time you will not be able to transfer funds in or out of your credit union accounts but card transactions will work as normal..

Duration: 37 minutes

Affected Components: Mobile App, Payments & Transfers, Online Banking

Jan 20, 06:37:24 GMT+0
Completed - Maintenance has completed successfully..

Jan 20, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 06:00:00 GMT+0
Identified - Our external transfer facility will be unavailable from From 6am - 8am tomorrow, due to essential maintenance. We apologise in advance for any inconvenience this may cause.

Duration: 1 hour

Affected Components: Websites, Loan & Membership Application Processing

Dec 10, 16:00:02 GMT+0
Completed - Maintenance has completed successfully..

Dec 10, 15:00:00 GMT+0
Identified - Due to planned maintenance, our online application forms (for membership, loans and current accounts) as well as certain other web-based services will be unavailable between 3-6pm on Saturday 10th December. In addition, the loan tracking and document upload tools may also be unavailable. As soon as this maintenance is complete, these services will be available as normal. Thank you for your patience..

Affected Components: Online Banking, Payments & Transfers, Mobile App

Nov 20, 06:06:36 GMT+0
Completed - On Sunday 20th November from 6:15am - 2pm, there will be downtime to online and mobile banking for planned maintenance. During this time, payments and transfers into the your credit union account may experience some delays but card services won't be effected. We apologies in advance for any inconvenience this may cause and will update you once this has been completed..

Duration: 9 hours and 30 minutes

Affected Components: Online Banking, Mobile App, Payments & Transfers

Oct 16, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 04:00:00 GMT+0
Identified - On Sunday 16th October from 5am - 12pm, there will be downtime to online and mobile banking for planned maintenence. During this time, payments and transfers into the your credit union account may experience some delays but card services won't be effected. We apologies in advance for any inconvenience this may cause..

Oct 16, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 26 minutes

Affected Components: Walworth Road Branch, Peckham Branch (Heaton Road)

Sep 30, 12:34:00 GMT+0
Identified - Our branches at Heaton Road Peckham and Walworth Road will close 30 minutes early on Friday 30 September. This is in order to enable staff to carry out annual service maintenance tasks. Both branches will close at 4:00pm rather than 4:30, and re-open as normal at 9:30am on Monday 3rd October..

Sep 30, 15:00:00 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Payments & Transfers, Online Banking, Mobile App

Sep 14, 09:00:00 GMT+0
Completed - Between 10-11am on Wednesday morning, we will have planned online banking downtime. During this time inward and outward payments will also be disrupted. Direct Debits and standing orders and external payments sent before or after this time won’t be affected. Card transactions won’t be affected at all. .

Duration: 1 hour

Affected Components: Payments & Transfers, Online Banking, Mobile App

Jul 27, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 09:00:00 GMT+0
Identified - Online and Mobile banking services will be disrupted from 10:00-11:00am due to essential maintenance work. During this time, there will also be disruption to payments/transfers. We apologize in advance for any inconvenience this may cause..

Jul 27, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Payments & Transfers, SMS Services

Jul 19, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 19:00:00 GMT+0
Identified - Our SMS service provider has advised us that they will be taking their services offline to perform essential platform maintenance. During this period, SMS notifications will not be sent. This will affect a range of our services, and may prevent you from being able to log into online banking or to authorise mobile payments during this period. Specifically, the following will not be sent until after the maintenance period has ended: - One-time passwords (OTPs) sent by online banking and our mobile apps when you register or log in for the first time, and to authorise payments. - Updates on your account balances - Other automated text messaging services including 'REV', 'MEMNUM' and 'CANITOPUP' services..

Jul 20, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Mobile App, Online Banking

Jul 13, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 16:00:00 GMT+0
Identified - Online and Mobile banking services will be disrupted from 5:00-5:30pm today due to essential maintenance work. We apologize in advance for any inconvenience this may cause. .

Jul 13, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours and 56 minutes

Affected Components: Payments & Transfers

Apr 10, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 12:26:05 GMT+0
Completed - Following our previous message, we are experiencing delays with payments sent into accounts credit union accounts between 7:00-11:39am on Sunday 10th April. We apologize for any inconvenience caused whilst we work to get this resolved as soon as possible..

Apr 10, 04:30:00 GMT+0
Identified - You may experience some disruption to online banking, SMS’ and transfers services on Sunday 10th April between 5:30AM – 12:30PM due to important maintenance work. As any payments may be delayed or returned, we recommend that you reframe from sending payments during this time. All card holders will still be able to use your cards as normal throughout the specified downtime. .

Apr 10, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 10, 12:28:51 GMT+0
Identified - .

Apr 10, 12:26:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Online Banking, Mobile App, Payments & Transfers

Feb 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 26, 02:00:00 GMT+0
Identified - Planned maintenance will be taking place between 05:00 and 07:30 on 26th February. During this period you are likely to experience a delay in sending and receiving funds that you've sent from your credit union account to or from an external bank account. We recommend that you do not send funds out of your account during this time but if you do, there is likely to be a delay in the funds reaching your external bank account. This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected. .

Affected Components: Mobile App, Online Banking

Dec 16, 05:00:00 GMT+0
Identified - Maintenance is now in progress..

Dec 16, 05:00:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 16, 05:00:00 GMT+0
Identified - Due to an important update our online and mobile banking services will be unavailable between 5:00-5:30. We apologise for any inconvenience this may cause..

Affected Components: Payments & Transfers

Dec 4, 00:00:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 4, 00:00:00 GMT+0
Identified - Maintenance is now in progress..

Dec 4, 00:00:00 GMT+0
Identified - Planned maintenance will be taking place between 00:00 and 09:30 on 4th December. During this period you are likely to experience a delay in sending and receiving funds that you've sent from your credit union account to or from an external bank account. We recommend that you do not send funds out of your account during this time but if you do, there is likely to be a delay in the funds reaching your external bank account. This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected. .