Notice history

Resolved
22 Oct, 2025 at 07:58
Resolved
22 Oct, 2025 at 07:58
This incident has been resolved.
Monitoring
21 Oct, 2025 at 14:10
Monitoring
21 Oct, 2025 at 14:10
Our main line number 02037731751 is now working. However, there may still be occasional outages until the issue is fully resolved by Amazon Web Services (AWS). We continue to monitor the situation closely.
In the meantime, if you experience any difficulty reaching us by phone, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Resolved
21 Oct, 2025 at 11:41
Resolved
21 Oct, 2025 at 11:41
This incident has been resolved.
Investigating
21 Oct, 2025 at 11:10
Investigating
21 Oct, 2025 at 11:10
Our main line number 02037731751 is currently unavailable due to a widespread Amazon Web Services (AWS) outage on October 20-21, 2025, which impacted many services reliant on the cloud provider.

In the meantime, if you need immediate assistance, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Completed
11 Oct, 2025 at 07:30
Completed
11 Oct, 2025 at 07:30
Maintenance is now in progress
In progress
11 Oct, 2025 at 02:30
In progress
11 Oct, 2025 at 02:30
Maintenance is now in progress
Planned
11 Oct, 2025 at 02:30
Planned
11 Oct, 2025 at 02:30
Online banking and our mobile app will be unavailable on Saturday, 11 October 2025, from 3:30 AM to 8:30 AM (BST) due to planned maintenance. We’re really sorry for any inconvenience this might cause. During this brief window, you won’t be able to log in via your browser or mobile app. We’ll work as quickly as possible to have everything back up and running by 8:30 AM. Thank you for your understanding and patience.

Resolved
10 Oct, 2025 at 15:51
Resolved
10 Oct, 2025 at 15:51
This incident has been resolved.
Investigating
10 Oct, 2025 at 14:57
Investigating
10 Oct, 2025 at 14:57
We’re currently experiencing a technical issue affecting our card transactions and online banking systems. For our current account card holders, during this time, you will be able to withdraw up to £50 from an ATM machine.
Our Mobile Banking App and access to Online Banking have been frozen until the time the issue is resolved.
You can still call us or visit a branch, but it is possible that our team will be unable to help for now, and will ask you to call back later.
We apologise for the disruption today, and thank you for your patience. We will continue to post updates here, including when the issue is resolved.

All systems operational