Notice history

Resolved
12 Jan, 2026 at 13:28
Resolved
12 Jan, 2026 at 13:28
This incident has been resolved.
Investigating
12 Jan, 2026 at 12:48
Investigating
12 Jan, 2026 at 12:48
We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues.

If your query is urgent, please email help@creditunion.co.uk - our agents are available and ready to respond. You may also find what you need in our Help Centre (https://support.creditunion.co.uk).
We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience.

No notices reported this month

Resolved
17 Nov, 2025 at 10:52
Resolved
17 Nov, 2025 at 10:52
This incident has been resolved.
Identified
17 Nov, 2025 at 10:25
Identified
17 Nov, 2025 at 10:25
We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues.

If your query is urgent, please email help@creditunion.co.uk - our agents are available and ready to respond. You may also find what you need in our Help Centre (https://support.creditunion.co.uk).
We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience.

Completed
16 Nov, 2025 at 09:35
Completed
16 Nov, 2025 at 09:35
Maintenance has completed successfully.
In progress
16 Nov, 2025 at 04:00
In progress
16 Nov, 2025 at 04:00
Maintenance is now in progress
Planned
16 Nov, 2025 at 04:00
Planned
16 Nov, 2025 at 04:00
From 04:00 AM till 10:30 AM on Sunday, 16th November, we'll be carrying out some essential system maintenance. During this time, our mobile app/online banking and card services will be disrupted to perform essential system upgrades that help keep your banking secure and running smoothly.
What this means for you:
During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline.
We'll be back soon
We're working to complete this maintenance as quickly as possible and will have everything back up and running by 10:30 am UK Time. We'll update this page as soon as service is fully restored.
Thank you for your patience while we make these important improvements to serve you better.

Resolved
15 Nov, 2025 at 07:47
Resolved
15 Nov, 2025 at 07:47
This incident has been resolved.
Identified
14 Nov, 2025 at 13:05
Identified
14 Nov, 2025 at 13:05
Due to a data centre connectivity issue, our online loan application, membership application and contact detail update forms are currently unavailable. You will be unable to apply for a loan, membership or update your contact details via these forms until this issue is resolved.

We are working to urgently resolve this issue, and will update you here as soon as it is fixed.

Completed
12 Nov, 2025 at 18:00
Completed
12 Nov, 2025 at 18:00
Maintenance has completed successfully
In progress
12 Nov, 2025 at 17:00
In progress
12 Nov, 2025 at 17:00
Maintenance is now in progress
Planned
12 Nov, 2025 at 17:00
Planned
12 Nov, 2025 at 17:00
From 05:00 PM to 06:00 PM today, the 12th of November, we'll be carrying out some essential system maintenance. During this time, our mobile app/online banking and card services will be disrupted to perform essential system upgrades that help keep your banking secure and running smoothly.
What this means for you:
During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline.
We'll be back soon
We're working to complete this maintenance as quickly as possible. We'll update this page as soon as service is fully restored.
Thank you for your patience while we make these important improvements to serve you better.

Nov 2025 to Jan 2026

London Mutual Credit Union - Notice history