Notice history

No notices reported this month

Resolved
17 Nov, 2025 at 10:52
Resolved
17 Nov, 2025 at 10:52
This incident has been resolved.
Identified
17 Nov, 2025 at 10:25
Identified
17 Nov, 2025 at 10:25
We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues.

If your query is urgent, please email help@creditunion.co.uk - our agents are available and ready to respond. You may also find what you need in our Help Centre (https://support.creditunion.co.uk).
We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience.

Completed
16 Nov, 2025 at 09:35
Completed
16 Nov, 2025 at 09:35
Maintenance has completed successfully.
In progress
16 Nov, 2025 at 04:00
In progress
16 Nov, 2025 at 04:00
Maintenance is now in progress
Planned
16 Nov, 2025 at 04:00
Planned
16 Nov, 2025 at 04:00
From 04:00 AM till 10:30 AM on Sunday, 16th November, we'll be carrying out some essential system maintenance. During this time, our mobile app/online banking and card services will be disrupted to perform essential system upgrades that help keep your banking secure and running smoothly.
What this means for you:
During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline.
We'll be back soon
We're working to complete this maintenance as quickly as possible and will have everything back up and running by 10:30 am UK Time. We'll update this page as soon as service is fully restored.
Thank you for your patience while we make these important improvements to serve you better.

Resolved
15 Nov, 2025 at 07:47
Resolved
15 Nov, 2025 at 07:47
This incident has been resolved.
Identified
14 Nov, 2025 at 13:05
Identified
14 Nov, 2025 at 13:05
Due to a data centre connectivity issue, our online loan application, membership application and contact detail update forms are currently unavailable. You will be unable to apply for a loan, membership or update your contact details via these forms until this issue is resolved.

We are working to urgently resolve this issue, and will update you here as soon as it is fixed.

Completed
12 Nov, 2025 at 18:00
Completed
12 Nov, 2025 at 18:00
Maintenance has completed successfully
In progress
12 Nov, 2025 at 17:00
In progress
12 Nov, 2025 at 17:00
Maintenance is now in progress
Planned
12 Nov, 2025 at 17:00
Planned
12 Nov, 2025 at 17:00
From 05:00 PM to 06:00 PM today, the 12th of November, we'll be carrying out some essential system maintenance. During this time, our mobile app/online banking and card services will be disrupted to perform essential system upgrades that help keep your banking secure and running smoothly.
What this means for you:
During this maintenance window, you may experience issues logging into the mobile app or online banking, and you may have card transactions decline.
We'll be back soon
We're working to complete this maintenance as quickly as possible. We'll update this page as soon as service is fully restored.
Thank you for your patience while we make these important improvements to serve you better.

Resolved
22 Oct, 2025 at 07:58
Resolved
22 Oct, 2025 at 07:58
This incident has been resolved.
Monitoring
21 Oct, 2025 at 14:10
Monitoring
21 Oct, 2025 at 14:10
Our main line number 02037731751 is now working. However, there may still be occasional outages until the issue is fully resolved by Amazon Web Services (AWS). We continue to monitor the situation closely.
In the meantime, if you experience any difficulty reaching us by phone, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Resolved
21 Oct, 2025 at 11:41
Resolved
21 Oct, 2025 at 11:41
This incident has been resolved.
Investigating
21 Oct, 2025 at 11:10
Investigating
21 Oct, 2025 at 11:10
Our main line number 02037731751 is currently unavailable due to a widespread Amazon Web Services (AWS) outage on October 20-21, 2025, which impacted many services reliant on the cloud provider.

In the meantime, if you need immediate assistance, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Completed
11 Oct, 2025 at 07:30
Completed
11 Oct, 2025 at 07:30
Maintenance is now in progress
In progress
11 Oct, 2025 at 02:30
In progress
11 Oct, 2025 at 02:30
Maintenance is now in progress
Planned
11 Oct, 2025 at 02:30
Planned
11 Oct, 2025 at 02:30
Online banking and our mobile app will be unavailable on Saturday, 11 October 2025, from 3:30 AM to 8:30 AM (BST) due to planned maintenance. We’re really sorry for any inconvenience this might cause. During this brief window, you won’t be able to log in via your browser or mobile app. We’ll work as quickly as possible to have everything back up and running by 8:30 AM. Thank you for your understanding and patience.

Resolved
10 Oct, 2025 at 15:51
Resolved
10 Oct, 2025 at 15:51
This incident has been resolved.
Investigating
10 Oct, 2025 at 14:57
Investigating
10 Oct, 2025 at 14:57
We’re currently experiencing a technical issue affecting our card transactions and online banking systems. For our current account card holders, during this time, you will be able to withdraw up to £50 from an ATM machine.
Our Mobile Banking App and access to Online Banking have been frozen until the time the issue is resolved.
You can still call us or visit a branch, but it is possible that our team will be unable to help for now, and will ask you to call back later.
We apologise for the disruption today, and thank you for your patience. We will continue to post updates here, including when the issue is resolved.

Oct 2025 to Dec 2025

London Mutual Credit Union - Notice history