London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

Sep 2024

No notices reported this month

Aug 2024

No notices reported this month

Jul 2024

Lost & Stolen Debit Card Telephone Support - Temporary Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Update

    Card services, including our Lost & Stolen helpline are now available on a temporary phone line.

    Please use the following number if your card is lost or stolen - 0121 726 4747 - until this incident is resolved.

  • Identified
    Identified

    Disruption to the lost & stolen card service is continuing. We are working closely with our card services provider to urgently restore this service, and will update here with more information as it becomes available.

    If your card is lost or stolen and you are unable to get through by phone, please email help@creditunion.co.uk to let us know, as well as trying to again once phone services are restored.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Telephone support for Lost & Stolen debit cards is currently unavailable due to a service problem with our card supplier.

    We are in contact with them to urgent;y clarify the situation and to ensure this service is back up and running as quickly as possible. We will update here with more information as soon as we receive it, as well as once the issue is resolved.

    If your card is lost or stolen while phone lines are down, please email help@creditunion.co.uk in addition to attempting to call back once the phone service is restored.

    Thank you for your patience, and we apologise for any difficulties this may cause you.

Card Payment Systems Down
  • Resolved
    Resolved

    This incident has been resolved. You can now use your debit card normally, and purchases will be authorised based on the funds available in your account.

    Please be aware that several major retailers including supermarkets continue to be affected by this worldwide IT incident, so may not be currently accepting debit card payments. You may wish to consider withdrawing and paying via cash today to avoid further inconvenience.

    Thank you for your patience.

  • Identified
    Identified

    Due to a current worldwide IT outage, London Mutual Credit Union debit cards are not working right now. If you try to make a purchase using your debit card, the transaction may be declined or not authorised, even if there is money available in your account.

    This outage is related to an issue currently affecting banks, airlines, railways, and media outlets across the world. We are working to restore normal service as soon as possible.

    We will post all available updates and information on this page as soon as we have them. The information posted here is the same information that Helpdesk has access to, so please avoid calling as lines may be extremely busy and staff will be unable to assist any further on this issue.

    If you urgently need to access funds, our Heaton Road and Walworth Road branches are open as normal from 9:30am-4:30pm. It is also possible to transfer funds to another bank account using our mobile app or online banking.

    Thank you for your patience and understanding.

Jul 2024 to Sep 2024

Next

London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

© Copyright 2021 London Mutual Credit Union. London Mutual Credit Union Limited is a registered society under the Credit Unions Act 1979 (IP00064C) Privacy Policy