Notice history

Resolved17 Nov, 2025 at 10:52UTC
This incident has been resolved.
Identified17 Nov, 2025 at 10:25UTC
We are experiencing issues connecting and receiving calls to our telephone support helpdesk (+44) 02037731751 this morning. Calls may be disconnected and/or experience quality issues.

If your query is urgent, please email help@creditunion.co.uk - our agents are available and ready to respond. You may also find what you need in our Help Centre (https://support.creditunion.co.uk).
We are working to restore this service as soon as possible and will update here when it is resolved. Thank you for your patience.

Resolved15 Nov, 2025 at 07:47UTC
This incident has been resolved.
Identified14 Nov, 2025 at 13:05UTC
Due to a data centre connectivity issue, our online loan application, membership application and contact detail update forms are currently unavailable. You will be unable to apply for a loan, membership or update your contact details via these forms until this issue is resolved.

We are working to urgently resolve this issue, and will update you here as soon as it is fixed.

Resolved22 Oct, 2025 at 07:58UTC
This incident has been resolved.
Monitoring21 Oct, 2025 at 14:10UTC
Our main line number 02037731751 is now working. However, there may still be occasional outages until the issue is fully resolved by Amazon Web Services (AWS). We continue to monitor the situation closely.
In the meantime, if you experience any difficulty reaching us by phone, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Resolved21 Oct, 2025 at 11:41UTC
This incident has been resolved.
Investigating21 Oct, 2025 at 11:10UTC
Our main line number 02037731751 is currently unavailable due to a widespread Amazon Web Services (AWS) outage on October 20-21, 2025, which impacted many services reliant on the cloud provider.

In the meantime, if you need immediate assistance, please email us at help@creditunion.co.uk or send a secure message via Online Banking, and we will respond to your enquiry as quickly as possible.
We apologise for any inconvenience and appreciate your patience.

Completed11 Oct, 2025 at 07:30UTC
Maintenance is now in progress
In progress11 Oct, 2025 at 02:30UTC
Maintenance is now in progress
Planned11 Oct, 2025 at 02:30UTC
Online banking and our mobile app will be unavailable on Saturday, 11 October 2025, from 3:30 AM to 8:30 AM (BST) due to planned maintenance. We’re really sorry for any inconvenience this might cause. During this brief window, you won’t be able to log in via your browser or mobile app. We’ll work as quickly as possible to have everything back up and running by 8:30 AM. Thank you for your understanding and patience.

Resolved10 Oct, 2025 at 15:51UTC
This incident has been resolved.
Investigating10 Oct, 2025 at 14:57UTC
We’re currently experiencing a technical issue affecting our card transactions and online banking systems. For our current account card holders, during this time, you will be able to withdraw up to £50 from an ATM machine.
Our Mobile Banking App and access to Online Banking have been frozen until the time the issue is resolved.
You can still call us or visit a branch, but it is possible that our team will be unable to help for now, and will ask you to call back later.
We apologise for the disruption today, and thank you for your patience. We will continue to post updates here, including when the issue is resolved.

No notices reported this month

Sep 2025 to Nov 2025

London Mutual Credit Union - Notice history