Notice history - Service Update - London Mutual Credit Union

Notice history

Sep 2023

Resolved
27 Nov, 2023 at 11:56
Resolved
27 Nov, 2023 at 11:56
Following the successful completion of maintenance work on 22 November, card mismatch issues should now be resolved. If you continue to experience problems with your card or have questions about the balance displayed, please submit a support ticket.
Monitoring
4 Oct, 2023 at 12:34
Monitoring
4 Oct, 2023 at 12:34
We implemented a fix and are currently monitoring the result.
Identified
15 Sep, 2023 at 12:00
Identified
15 Sep, 2023 at 12:00
There is currently a technical issue which means that the funds available in your account and on your debit card may be out of sync and be displaying different balances. This affects all current account users.

Because of this, your mobile app or online banking may not include any recent purchases made on your debit card, and money received into your account today may not be available to spend on your card.

If you usually receive an SMS message when making a purchase on your card, these messages may be delayed or, in some instances, arrive more than once.

We apologise for the inconvenience and concern this may cause you. Our team are working hard to have this matter resolved as soon as possible, and will post further updates here soon. Thank you for your patience.

Resolved
1 Sep, 2023 at 10:04
Resolved
1 Sep, 2023 at 10:04
This incident has been resolved. Your account and account balances should now reflect all payments made into it overnight and this morning.

Thank you again for your patience, and we apologise for the inconvenience this may have caused you.
Identified
1 Sep, 2023 at 08:50
Identified
1 Sep, 2023 at 08:50
Due to a delay in processing transactions overnight, recent incoming payments (including salary, benefits and other deposits) may not yet be showing up in your account.

Online banking is available as usual, but your balance may not yet reflect payments that were due to arrive in your account overnight.

We are currently processing these transactions and expect this process to be completed by 11:00am BST. Once complete, your balance will reflect all recent payments into your account.

Thank you for your patience and we apologise for the inconvenience this may have caused you.

Aug 2023

Scheduled Downtime - Online Banking & Mobile App

Completed
29 Aug, 2023 at 11:00
Completed
29 Aug, 2023 at 11:00
Maintenance has completed successfully
In progress
29 Aug, 2023 at 10:00
In progress
29 Aug, 2023 at 10:00
Maintenance is now in progress
Planned
29 Aug, 2023 at 10:00
Planned
29 Aug, 2023 at 10:00
Our online banking and mobile banking app will be unavailable between 11am and 12 noon on Tuesday 29th for essential maintenance work.
- During this hour-long period, you will be unable to sign in and use your mobile app or online banking.
- Money sent to your credit union account may take longer than usual to arrive and may be delayed by up to an hour.
- You can use your mobile app and online banking as normal before and after the maintenance period.
Thank you for your patience during this disruption, and we apologise in advance for any inconvenience it may cause you.

Jul 2023

Resolved
31 Jul, 2023 at 14:01
Resolved
31 Jul, 2023 at 14:01
This issue has now been resolved. Access to mobile and online banking has now been restored, and you should now be able to log in and make payments and transfers as normal.

There may still be some delays in payments and transfers that were previously scheduled up to 24 hours ago. These are now processing and will be completed in the next 2-3 hours. Payments and transfers initiated now will be processed immediately.

Thank you for your patience today as we have worked to get this issue resolved. We apologise for the inconvenience this has caused you.
Identified
31 Jul, 2023 at 10:40
Update
31 Jul, 2023 at 10:40
Our team have identified the technical issue responsible for the outage and they are currently working to resolve it.

We will post further updates here, including the expected resolution time, as soon as they are available. Thank you again for your patience.
Identified
31 Jul, 2023 at 08:25
Identified
31 Jul, 2023 at 08:25
Our online banking and mobile apps are temporarily unavailable this morning due to a technical issue.

Our IT team and partners are aware of the problem, which they are working to resolve as quickly as possible. We hope to be able to fully restore access to the service by mid-morning.

We apologise for the inconvenience this will cause you. We will post the latest information and updates on this page as soon as they are available.

Resolved
27 Jul, 2023 at 09:02
Resolved
27 Jul, 2023 at 09:02
There is currently a delay in benefits being deposited into savings accounts. This is due to a service outage at the Co-operative Bank, who we work with to provide this service. We are working closely with them to resolve the issue as soon as possible this morning and will post an update here as soon as we have more information.

Benefits paid directly into credit union current accounts (CUCA) are not affected.

Jul 2023 to Sep 2023