London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Card Transactions - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

View current status

Nov 2021

NOV13
Disruption to Faster Payment
CompletedMaintenance

  • Planned maintenance will be taking place between 12am and 07:30am on 13th November.

    During this period you are likely to experience a delay in receiving funds that you've sent from your credit union account to an external bank account. We recommend that you do not send funds out of your account during this time but if you do, there is likely to be a delay in the funds reaching your external bank account.

    This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

    13 Nov, 2021 at 00:00UTC
Walworth Road Branch - Early Closing
ResolvedMajor outage30 minutes
  • ResolvedUTC

    Walworth Road Branch is now open as usual

  • IdentifiedUTC

    Our Walworth Rd branch will be closing 30 minutes early today at 4:00pm due to staff availability. We hope to resume normal opening hours from tomorrow.

Oct 2021

OCT30
Planned Faster Payment and Online Banking Downtime
CompletedMaintenance7 hours
  • Completed31 Oct, 2021 at 06:00UTC

    Maintenance has completed successfully.

  • Planned30 Oct, 2021 at 23:00UTC

    There will be disruption to our online and mobile banking services this Sunday. During this time you experience intermittent downtime and may not be able to log into your online banking or mobile app.

    During this period you are also likely to experience delays in sending and receiving funds in and out of your credit union account. We recommend avoiding sending funds into or out of your account during these times.

    This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

OCT10
Disruption to Faster Payment
CompletedMaintenance11 hours 11 minutes
  • Completed10 Oct, 2021 at 14:11UTC

    Maintenance has completed successfully.

  • Update10 Oct, 2021 at 10:32UTC

    Today's planned service maintenance has been delayed. We aim to have our services up and running again by 1pm today. We apologize for any inconvenience caused.

  • In progress10 Oct, 2021 at 03:00UTC

    Planned maintenance will be taking place between 4am and 11:30am on Sunday 10th October.

    During this period you are likely to experience delays in sending and receiving funds in and out of your credit union account. We recommend avoiding sending funds into or out of your account during these times, as payments sent are likely to be delayed. This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

OCT3
Disruption to Faster Payments
CompletedMaintenance

  • Planned maintenance will be taking place between 4am and 11:30am on 3rd October.

    During this period you are likely to experience delays in sending and receiving funds in and out of your credit union account. We recommend avoiding sending funds into or out of your account during these times, as payments sent are likely to be delayed.

    This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

    3 Oct, 2021 at 03:00UTC

Sep 2021

SEP26
Disruption to Faster Payments
CompletedMaintenance
  • Completed26 Sep, 2021 at 12:00UTC

    Maintenance has completed successfully.

  • Planned26 Sep, 2021 at 12:00UTC

    Our payment systems partner, NatWest, will be carrying out a disaster recovery exercise between 1am and 6am on Sunday 26th September.

    During this period you are likely to experience delays in sending and receiving funds in and out of your credit union account. We recommend avoiding sending funds into or out of your account during these times, as payments sent are likely to be delayed.

    This disruption affects one-off and scheduled payments only. Direct debits and incoming BACS payments (such as your salary or benefits) will be processed as normal. Debit card payments and cash withdrawals are also unaffected.

Brixton Branch Temporarily Closed
ResolvedMajor outage312 hours
  • ResolvedUTC

    This branch has now re-opened.

  • IdentifiedUTC

    Brixton branch remains closed today (Monday 4 October) and tomorrow (Tues 5 October) due to staffing issues.

    We are hopeful of being able to reopen from Wednesday 6 October, and will update here if we are able to do so.

  • ResolvedUTC

    Brixton Branch will re-open today (Weds 29 September) and tomorrow (Thurs 30 September). We are working to resolve staffing issues to enable us to open as usual from Monday 4 October onwards. Thank you for your patience.

  • IdentifiedUTC

    Our branch in Brixton (Acre Lane) is currently closed due to the availability of staff. This closure is temporarily, and we expect to re-open on or before Weds 29 September.

    Our branches in Peckham (4 Heaton Rd) and 177 Walworth Rd remain open as usual.

SEP11
Planned Digital Banking Maintenance
CompletedMaintenance17 hours 2 minutes
  • Completed11 Sep, 2021 at 20:32UTC

    Maintenance has completed successfully.

  • Planned11 Sep, 2021 at 03:30UTC

    Maintenance will take place on our online banking and mobile banking apps on the morning of 11th September between 4:30AM and 9:30AM BST (London).

    During this period, you may be unable to log in to or access either our mobile app or browser-based online banking. Any payments or transfers you have already scheduled for this period will be processed as normal.

National Insurance Number Validation
ResolvedDegraded performance252 hours
  • ResolvedUTC

    We have implemented a fix to this issue, which affected iPhone 7 users and earlier. It should now be possible for these users to complete the application form.

  • IdentifiedUTC

    We are aware of an issue where some loan applicants are unable to enter their national insurance number when applying for a loan.

    You may be able to work around this by copy and pasting the number into the form, or by entering it without dashes or spaces. We are currently in the process of implementing a fix. Thank you for your patience.

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Sep 2021 to Nov 2021

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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