London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

Sep 2022

Branches closing at 4pm on Friday 30th September
  • Completed
    30 Sep, 2022 at 15:00
    Completed
    30 Sep, 2022 at 15:00

    Maintenance has completed successfully.

  • Planned
    30 Sep, 2022 at 12:34
    Planned
    30 Sep, 2022 at 12:34

    Our branches at Heaton Road Peckham and Walworth Road will close 30 minutes early on Friday 30 September. This is in order to enable staff to carry out annual service maintenance tasks.

    Both branches will close at 4:00pm rather than 4:30, and re-open as normal at 9:30am on Monday 3rd October.

System Outage
  • Resolved
    Update

    We just resolved the issue!

  • Resolved
    Resolved

    We apologies for any inconvenience our outage may have caused. This issue has now been resolved!

  • Identified
    Identified

    Payments and transfers have been restored since our earlier incident on Friday 23rd September and we are working to restore our online banking service on priority.
    We apologize for any inconvenience this may have caused and we will continue to update you with our progress.

  • Investigating
    Investigating

    Due to unforeseen circumstances our Online and Mobile Banking Services are currently down. Whilst we work on this issue, our branches will be operating a limited service. We have been made aware that payments and transfers have also been affected and are looking into this on priority. We apologize for any inconvenience this may cause and will update this page once the issue has been resolved.

Debit Card Balances
  • Resolved
    Resolved

    We have verified via our card provider that this issue is fully resolved.

    If you continue to experience problems or have any questions, please get in touch via our Help Centre, and our team will be happy to help.

    Thank you for your patience, and we apologise for any inconvenience this may have caused you today.

  • Monitoring
    Monitoring

    Our team have worked with our external card provider to solve this issue, and your debit card should now reflect the actual balance of your current account.

    We are continuing to monitor the situation closely before marking this issue as fully resolved.

  • Identified
    Identified

    We are aware of an issue affecting current accounts and debit cards this morning, which we are working with our card provider to solve urgently.

    This is caused by a delay in the balance of your debit card reflecting payments which have been paid into and out of your account overnight.

    This means that:

    • Your debit card balance does not yet include any funds that were paid into your account overnight (including salaries and benefits). Because of this, you may find that online and in-store payments are declined due to there wrongly appearing to be insufficient funds available on your card.

    • This issue affects debit cards, rather than your whole account. Because of this, if you need to access your money urgently, you can still withdraw the funds which were paid in overnight over the counter in our branches, or by transferring the money to another account via our mobile app or online banking.

    Thank you for your patience as we work to urgently resolve this issue.

Planned Online Banking and Payment Outage on Wednesday 14th September
  • Completed
    14 Sep, 2022 at 09:00
    Completed
    14 Sep, 2022 at 09:00

    Between 10-11am on Wednesday morning, we will have planned online banking downtime. During this time inward and outward payments will also be disrupted. Direct Debits and standing orders and external payments sent before or after this time won’t be affected.
    Card transactions won’t be affected at all.

Aug 2022

No notices reported this month

Jul 2022

Planned Faster Payment and Online Banking Downtime
  • Completed
    27 Jul, 2022 at 10:00
    Completed
    27 Jul, 2022 at 10:00

    Maintenance has completed successfully

  • In progress
    27 Jul, 2022 at 09:00
    In progress
    27 Jul, 2022 at 09:00

    Maintenance is now in progress

  • Planned
    27 Jul, 2022 at 09:00
    Planned
    27 Jul, 2022 at 09:00

    Online and Mobile banking services will be disrupted from 10:00-11:00am due to essential maintenance work. During this time, there will also be disruption to payments/transfers. We apologize in advance for any inconvenience this may cause.

SMS Service Outage
  • Completed
    20 Jul, 2022 at 00:00
    Completed
    20 Jul, 2022 at 00:00

    Maintenance has completed successfully

  • In progress
    19 Jul, 2022 at 19:00
    In progress
    19 Jul, 2022 at 19:00

    Maintenance is now in progress

  • Planned
    19 Jul, 2022 at 19:00
    Planned
    19 Jul, 2022 at 19:00

    Our SMS service provider has advised us that they will be taking their services offline to perform essential platform maintenance.

    During this period, SMS notifications will not be sent. This will affect a range of our services, and may prevent you from being able to log into online banking or to authorise mobile payments during this period.

    Specifically, the following will not be sent until after the maintenance period has ended:

    • One-time passwords (OTPs) sent by online banking and our mobile apps when you register or log in for the first time, and to authorise payments.
    • Updates on your account balances
    • Other automated text messaging services including 'REV', 'MEMNUM' and 'CANITOPUP' services.
Online banking downtime/disruption
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    Online and Mobile Banking services will be disrupted from 5:30-6:00pm today due to essential maintenance work. We apologise in advance for any inconvenience this may cause.

Online Banking Downtime
  • Completed
    13 Jul, 2022 at 16:30
    Completed
    13 Jul, 2022 at 16:30

    Maintenance has completed successfully

  • In progress
    13 Jul, 2022 at 16:00
    In progress
    13 Jul, 2022 at 16:00

    Maintenance is now in progress

  • Planned
    13 Jul, 2022 at 16:00
    Planned
    13 Jul, 2022 at 16:00

    Online and Mobile banking services will be disrupted from 5:00-5:30pm today due to essential maintenance work. We apologize in advance for any inconvenience this may cause.

Delays Processing Larger Loans
  • Resolved
    Resolved

    We are currently experiencing some delays in processing larger loan applications.

    This is due to several members of our Loans Team being absent due to illness, as well as the disruption caused by recent rail strikes. Our team are working to clear this backlog, which in most cases will mean a delay of 2-3 working days to your application.

    We apologise for the inconvenience caused by this delay – thank you for your patience.

Jul 2022 to Sep 2022

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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