London Mutual Credit Union - Notice history

All systems operational

Loan & Membership Application Processing - Operational

Payments & Transfers - Operational

Websites - Operational

Mobile App - Operational

Online Banking - Operational

SMS Services - Operational

Phone Support - Operational

Email Support - Operational

Walworth Road Branch - Operational

Peckham Branch (Heaton Road) - Operational

Notice history

Mar 2023

No notices reported this month

Feb 2023

No notices reported this month

Jan 2023

External Transfer Downtime
  • Completed
    20 Jan, 2023 at 06:37
    Completed
    20 Jan, 2023 at 06:37

    Maintenance has completed successfully.

  • In progress
    20 Jan, 2023 at 06:00
    In progress
    20 Jan, 2023 at 06:00

    Maintenance is now in progress

  • Planned
    20 Jan, 2023 at 06:00
    Planned
    20 Jan, 2023 at 06:00

    Our external transfer facility will be unavailable from From 6am - 8am tomorrow, due to essential maintenance. We apologise in advance for any inconvenience this may cause

Balance Update SMS Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently working on fixing an issue in online banking and SMS Bal for current account members. Balances are currently not reflecting some pending transactions. We are working on fixing this issue on priority but in the meantime, our balance update SMS service will not be available.
    We apologise for any inconvenience this may cause and aim to resolve this issue as soon as we can.

Online Banking & Mobile App Temporarily Unavailable
  • Resolved
    Resolved

    This morning's issues with online and mobile banking have now been resolved. You should now be able to log in as normal. We apologise again for the inconvenience.

    If you continue to experience difficulties accessing online banking or the mobile app, you may find the following articles helpful. If you continue to have problems, please get in touch and a member of our team will be happy to help.

  • Identified
    Identified

    We are investigating an issue that is preventing users from logging into online banking and the mobile app. Affected users will be able to access the login screen as usual, but will not be logged in after entering their username and password.

    This problem is temporary and likely to be resolved this morning. After then, you will be able to log in as normal. We will update you here when more information is available.

    We apologise for the inconvenience this will cause you, and thank you for your continued patience.

Jan 2023 to Mar 2023

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London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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