London Mutual Credit Union - Notice history

There are currently some delays in dispatching replacement cards for debit cards that are due to expire this month. This is due to a combination of Royal Mail strikes and supply problems with our card issuer.

We apologise if you are affected by this. We are working with our card issuer to make sure all account holders receive their new cards in the next few days. In the meantime, please use our online banking or mobile app, or visit a branch in order to access the funds in your account. Withdrawing Funds From Your Account

If you are experiencing problems with accessing your money or need help registering for online banking, please let us know and a member of our team will be happy to assist you.

We are aware of an issue affecting current accounts and debit cards this morning, which we are working with our card provider to solve urgently.

This is caused by a delay in the balance of your debit card reflecting payments which have been paid into and out of your account overnight.

This means that:

• Your debit card balance does not yet include any funds that were paid into your account overnight (including salaries and benefits). Because of this, you may find that online and in-store payments are declined due to there wrongly appearing to be insufficient funds available on your card.

• This issue affects debit cards, rather than your whole account. Because of this, if you need to access your money urgently, you can still withdraw the funds which were paid in overnight over the counter in our branches, or by transferring the money to another account via our mobile app or online banking.

Thank you for your patience as we work to urgently resolve this issue.