London Mutual Credit Union - SMS Services Disrupted – Incident details

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SMS Services Disrupted

ResolvedMinor outage26 hours 7 minutes

Affected

Mobile App

Minor outage from 4:57 PM to 7:05 PM

Online Banking

Minor outage from 4:57 PM to 7:05 PM

  • ResolvedUTC

    This issue has now been resolved, and all SMS text messages should now be received as normal. If you experience any further difficulties, please email help@creditunion.co.uk.

    Thank you for your patience.

  • IdentifiedUTC

    SMS (text messages) services are currently unavailable due to a service outage at one of our infrastructure providers. Their engineers are urgently investigating this issue and working to resolve it as quickly as possible.

    Because of this, one-time passwords (OTP) generated by online banking and the mobile app are not being sent. Instead, please check your email inbox for the six digit code which will enable you to complete online banking logins and transactions.

    Balance and membership number reminders (via 80011 and 60060) are currently unavailable.

    We apologise for the inconvenience.

London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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