Affected
Major outage from 8:33 AM to 1:34 PM
- ResolvedResolved
This incident has been resolved. You can now use your debit card normally, and purchases will be authorised based on the funds available in your account.
Please be aware that several major retailers including supermarkets continue to be affected by this worldwide IT incident, so may not be currently accepting debit card payments. You may wish to consider withdrawing and paying via cash today to avoid further inconvenience.
Thank you for your patience. - IdentifiedIdentified
Due to a current worldwide IT outage, London Mutual Credit Union debit cards are not working right now. If you try to make a purchase using your debit card, the transaction may be declined or not authorised, even if there is money available in your account.
This outage is related to an issue currently affecting banks, airlines, railways, and media outlets across the world. We are working to restore normal service as soon as possible.
We will post all available updates and information on this page as soon as we have them. The information posted here is the same information that Helpdesk has access to, so please avoid calling as lines may be extremely busy and staff will be unable to assist any further on this issue.
If you urgently need to access funds, our Heaton Road and Walworth Road branches are open as normal from 9:30am-4:30pm. It is also possible to transfer funds to another bank account using our mobile app or online banking.
Thank you for your patience and understanding.