London Mutual Credit Union - Card and Account Balance Mismatch – Incident details

All systems operational

Card and Account Balance Mismatch

Resolved
Operational
Started over 1 year agoLasted 2 months

Affected

Payments & Transfers

Operational from 12:00 PM to 11:56 AM

Updates
  • Resolved
    Resolved

    Following the successful completion of maintenance work on 22 November, card mismatch issues should now be resolved. If you continue to experience problems with your card or have questions about the balance displayed, please submit a support ticket.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    There is currently a technical issue which means that the funds available in your account and on your debit card may be out of sync and be displaying different balances. This affects all current account users.

    Because of this, your mobile app or online banking may not include any recent purchases made on your debit card, and money received into your account today may not be available to spend on your card.

    If you usually receive an SMS message when making a purchase on your card, these messages may be delayed or, in some instances, arrive more than once.

    We apologise for the inconvenience and concern this may cause you. Our team are working hard to have this matter resolved as soon as possible, and will post further updates here soon. Thank you for your patience.

London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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