Notice history

Loan & Membership Application Processing

Operational

Payments & Transfers

Partial outage

Websites

Operational

Mobile App

Operational

Online Banking

Operational

SMS Services

Operational

Phone Support

Operational

Email Support

Operational

Walworth Road Branch

Operational

Peckham Branch (Heaton Road)

Operational

Nov 2023

Completed
26 Nov, 2023 at 12:00
Completed
26 Nov, 2023 at 12:00
Maintenance has completed successfully
In progress
26 Nov, 2023 at 04:00
In progress
26 Nov, 2023 at 04:00
Maintenance is now in progress
Planned
26 Nov, 2023 at 04:00
Planned
26 Nov, 2023 at 04:00
We need to carry out essential maintenance between 04:00am and 12:00 noon this Sunday, 26 November.

During this period, our online banking and mobile app will be unavailable, and you will be unable to sign into your account, view your balance, or make payments or transfers between accounts.

Payments and transfers due to arrive in your credit union account may also be affected and may be delayed until after the maintenance is completed. Debit cards are unaffected, and you will be able to use your card to make payments in-store or online as normal.

Thank you in advance for your patience, and we apologise in advance for the inconvenience this may cause you.

Oct 2023

Completed
4 Oct, 2023 at 16:45
Completed
4 Oct, 2023 at 16:45
Maintenance has completed successfully
In progress
4 Oct, 2023 at 16:00
In progress
4 Oct, 2023 at 16:00
Maintenance is now in progress
Planned
4 Oct, 2023 at 16:00
Planned
4 Oct, 2023 at 16:00
Our online banking services and mobile app will be unavailable for 45 minutes between 5pm and 5:45pm today. During this time, you will be unable to sign in or use these services.

This unplanned maintenance period will enable us to deal with a performance issue which has caused the apps to run slowly or become unresponsive for many users over the afternoon today.

After the maintenance is completed, we expect this service to resume as normal. Any payments or transactions due in or out of your account during the maintenance period are unaffected.

We apologise for the inconvenience this short notice disruption will cause you.

Sep 2023

Resolved
27 Nov, 2023 at 11:56
Resolved
27 Nov, 2023 at 11:56
Following the successful completion of maintenance work on 22 November, card mismatch issues should now be resolved. If you continue to experience problems with your card or have questions about the balance displayed, please submit a support ticket.
Monitoring
4 Oct, 2023 at 12:34
Monitoring
4 Oct, 2023 at 12:34
We implemented a fix and are currently monitoring the result.
Identified
15 Sep, 2023 at 12:00
Identified
15 Sep, 2023 at 12:00
There is currently a technical issue which means that the funds available in your account and on your debit card may be out of sync and be displaying different balances. This affects all current account users.

Because of this, your mobile app or online banking may not include any recent purchases made on your debit card, and money received into your account today may not be available to spend on your card.

If you usually receive an SMS message when making a purchase on your card, these messages may be delayed or, in some instances, arrive more than once.

We apologise for the inconvenience and concern this may cause you. Our team are working hard to have this matter resolved as soon as possible, and will post further updates here soon. Thank you for your patience.

Sep 2023 to Nov 2023