London Mutual Credit Union - Important Update: Benefits paid into your Savings Account – Incident details

Payments & Transfers experiencing partial outage

Important Update: Benefits paid into your Savings Account

Identified
Major outage
Started 1 day ago

Affected

Payments & Transfers

Major outage from 8:00 AM to 8:45 AM, Partial outage from 8:45 AM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    We are still investigating this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with the Co-operative Bank that is preventing us from downloading transactions for 21 and 22 September.

    Unfortunately, this means that if you have a benefit payment, Faster Payment or standing order paid into our main bank account, we are currently unable to credit this to your account.

    The Co-operative Bank is working to resolve the issue, and we will provide further updates as soon as we have more information.

    We apologise for any inconvenience this may cause and thank you for your patience and understanding.