London Mutual Credit Union - Temporary Disruption to Helpdesk, Branch Services and Card Payments – Incident details

Experiencing partial outage

Temporary Disruption to Helpdesk, Branch Services and Card Payments

Investigating
Major outage
Started about 2 hours ago

Affected

Payments & Transfers

Major outage from 8:47 AM to 12:00 AM

Card Transactions

Major outage from 8:47 AM to 12:00 AM

Mobile App

Major outage from 8:47 AM to 12:00 AM

Online Banking

Major outage from 8:47 AM to 12:00 AM

SMS Services

Major outage from 8:47 AM to 12:00 AM

Phone Support

Major outage from 8:47 AM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    We’re currently experiencing a technical issue affecting our main banking system, which is currently down. This may impact card transactions and our online banking systems.

    Our Mobile Banking App and access to Online Banking have been frozen until the issue is resolved.

    You can still call us or visit a branch, but it is possible that our team will be unable to help for now and may ask you to call back later. Branches can also pay out up to £50 in cash.

    We apologise for the disruption today and thank you for your patience. We will continue to post updates here, including when the issue is resolved.

London Mutual Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213248)

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